Shipping and Returns
- All Sales Are Final
- No returns or exchanges.
- We ask for a maximum of 2 business days for orders to be delivered (to get to you).
- Orders are shipped using PICK-UP MTANI Service AND UPS on Monday through Friday. In the case of a holiday, orders are shipped on the next business weekday. When shipped, you will receive an email containing your order information.
*Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays. Processing time is an “additional” time frame separate from your shipping method of choice.
REPLACEMENT ITEMS
- If an item arrives damaged, please let us know within FIVE BUSINESS days, and I will ship a replacement item to you. Sending photos of a damaged item/package helps me improve any shipping issues and is greatly appreciated.
RETURNS
- All sales are final unless an error occurred on the behalf of Dream Vibe Skincare.
- No returns or discounts will be provided for missed sales.
- Due to the nature of Dream Vibe Skincare products, we are unable to accept returned products.
PRODUCT INFORMATION
- Products and product information are not intended to treat, cure, prevent or diagnose any medical condition. If pregnant or nursing, or are concerned about a particular health condition, please consult your physician before using any products.
- Please keep in mind, we are a SMALL business. All items are handcrafted. Please allow time for your item to be consciously made, packed with love, and carefully dispatched.
If you have any issues, questions, or concerns about your order, please email us at care@dreamvibeskincare.co.ke